KYVC serves as a clearinghouse for a growing list of online learning opportunities. Kentucky was the first state in the country to offer its residents a comprehensive package of online educational resources: a virtual university, a virtual high school and a virtual library, including research help from reference librarians.
The services that the KYVC offers its provider institutions are described in the table below.
| KYVC Coordinator creates new program and course descriptions (and related faculty account requests) in eRMA under “Manage Courses” – communicates with Call Center regarding use of eCommerce and/or date of display of courses on KYVC website. |
KYVC Online Course Catalog |
KYVC Call Center reviews required fields and builds course shells in appropriate course management system(s) and sets new course(s) to display on KYVC website for registration in accordance with Coordinator’s descriptions. |
Upon successful request for registration, the following happens:- Potential learner receives an auto-email (depending upon the course’s business rules) and immediate access to KY Virtual eLearning Portal and KYVC/VL services;
- Provider receives admissions and registration data via secure interface batched daily (or gets reports via eRMA).
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KYVC Online Registration
EduCart |
KYVC processes interface batch uploads and any eCommerce transactions, if appropriate. The KYVC Call Center and 24/7 Technical Help Desk responds to calls from KYVC learners and instructors. |
| Provider processes requests for registration and batch uploads newly approved registrations and changes to previous enrollments (e.g., withdrawals or drops) – or uses eRMA to change learner status to enrolled or withdrawn. |
KYVC-Provider Interfaces |
KYVC processes interface batch uploads and changes learner status as per provider’s indicators (e.g., changing pending to enrolled). This allows the learner access to the course, either single-sign-on or a jump page to external course management system. |
| Provider maintains quality control of course content and home institution provides learner services such as financial aid, ombud support and academic counseling. Provider institution delivers instruction and credit for course completion, if appropriate. |
Online Learning and Teaching |
The KYVC Call Center and 24/7 Technical Help Desk responds to calls from KYVC learners and instructors. KYVC’s service provider maintains backup tapes for emergency retrieval of course data. KYVL provides access to catalogs, electronic databases, Kentuckiana Digital Library, research tutorials, reference services and courier services for interlibrary loan. |
| If using a KYVC course management system, the instructor must back up the course and learner usage data (between 8 pm and 8 am) at end of term – or end of fiscal year, if virtual term. If for-credit learners require access after term (e.g., incomplete grade), this must be communicated before end of term. If provider uses virtual term, all learners must be marked “did not enroll”, “withdrawn” or “completed” by June 30th. |
Completion and Archiving |
KYVC staff processes reports on the number of programs and courses offered via the KYVC and the number of learners enrolled (unduplicated headcounts). CPE Information Technology staff requests providers to indicate which old courses and unneeded user accounts can be deleted from KYVC course management servers. |
